Terms and Conditions
1.1 The definitions and rules of interpretation in this condition apply in these conditions;
Customer: means the person, business or company who purchases the Goods from the Supplier;
Supplier: means Kwikpac whose place of business is at Randolph Court, Randolph Industrial Estate, Kirkcaldy, KY1 2YY;
Contract: means any contract between the Supplier and the Customer for the sale and purchase of the Goods incorporating these conditions;
Goods: any goods agreed in the Contract to be supplied to the Customer (including any part or parts of them);
1.2 A reference to a law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.
1.3 Words in the singular include the plural and in the plural include the singular.
2. APPLICATION OF TERMS
2.1 Subject to any variation under condition 2.3 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, specification or other document).
2.2 No terms or conditions endorsed on, delivered with or contained in the Customer's purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.
2.3 These conditions apply to all the Supplier's sales and any variation to these conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed on behalf of the Supplier. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not specified in the Contract. Nothing in this condition shall exclude or limit the Supplier's liability for fraudulent misrepresentation.
2.4 Each order or acceptance of a quotation for Goods by the Customer from the Supplier shall be deemed to be an offer by the Customer to buy Goods subject to these conditions.
2.5 No order placed by the Customer shall be deemed to be accepted by the Supplier until a written acknowledgement of order is issued by the Supplier or (if earlier) the Supplier delivers the Goods to the Customer.
2.6 Any quotation is given on the basis that no Contract shall come into existence until the Supplier despatches an acknowledgement of order to the Customer. Any quotation is valid for a period of 30 days only from its date, provided that the Supplier has not previously withdrawn it.
2.7 Where the Customer is a consumer (as defined in the Unfair Contract Terms Act 1977 or the Unfair Terms in Consumer Contracts Regulations 1999), the consumer's statutory rights are not adversely affected by anything contained in these conditions.
3. DESCRIPTION OF GOODS
3.1 The quantity and description of the Goods shall be as specified in the Contract.
3.2 All samples, drawings, descriptive matter, specifications and advertising issued by the Supplier and any descriptions or illustrations contained in the Supplier's catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract and this is not a sale by sample.
3.3 The Supplier reserves the right to alter prices and specifications or to discontinue any item.
4. DELIVERY OF THE GOODS
4.1 Unless otherwise specified in the Contract or agreed in writing between the parties, the Supplier shall deliver the Goods to the location specified in the Contract and it shall do so at the Customer’s expense.
4.2 Any dates specified by the Supplier for delivery of the Goods are intended to be an estimate only, and time shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
4.3 The Customer shall provide at the delivery location and at its expense adequate and appropriate equipment and manual labour for loading/unloading the Goods. Deliveries are made using a national carrier service. Goods are delivered to the front door of ground floor locations only. The delivery person/driver may at his/her discretion assist with delivering the goods to a location within the premises nominated by the customer, at the customer’s own risk.
4.4 If the Supplier delivers to the Customer a quantity of Goods of up to 5% more or less than the quantity accepted by the Supplier, the Customer shall not be entitled to object to or reject the Goods or any of them by reason of the surplus or shortfall and shall pay for such goods at the pro rata Contract rate.
4.5 The Supplier may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of the Contract.
4.6 Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Customer to repudiate or cancel any other Contract or instalment.
4.7 Subject to the other provisions of these conditions the Supplier shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in delivery of the Goods (even if caused by the Supplier's negligence), nor shall any delay entitle the Customer to terminate or rescind the Contract unless such delay exceeds 90 days.
4.8 If for any reason the Customer fails to accept delivery of any of the Goods when they are ready for delivery, or the Supplier is unable to deliver the Goods on time because the Customer has not provided appropriate instructions, documents, licences or authorisations:
(a) risk in the Goods shall pass to the Customer (including for loss or damage caused by the Supplier's negligence);
(b) the Goods shall be deemed to have been delivered; and
(c) the Supplier may store the Goods until delivery, whereupon the Customer shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
4.9 The Supplier shall endeavour to hold sufficient stock to meet all Contracts, however if there is insufficient stock to supply or deliver the Goods already paid for by the Customer, the Supplier shall, at its discretion, supply or deliver a substituted product or refund to the Customer the price paid for the Goods as soon as possible and in any event within 30 days or, where the Customer is an account customer, the Supplier may, at its absolute discretion, raise a credit to offset the amount invoiced to the Customer.
5. NON-DELIVERY OF GOODS
5.1 The quantity of any consignment of Goods as recorded by the Supplier on despatch from the Supplier's place of business shall be conclusive evidence of the quantity received by the Customer on delivery unless the Customer can provide conclusive evidence proving the contrary.
5.2 The Supplier shall not be liable for any non-delivery of Goods (even if caused by the Supplier's negligence) unless the Customer gives written notice to the Supplier of the non-delivery within 7 days of the date when the Goods would in the ordinary course of events have been received.
5.3 Any liability of the Supplier for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.
6. RISK/TITLE IN THE GOODS
6.1 The Goods are at the risk of the Customer from the time of delivery.
6.2 Ownership of the Goods shall not pass to the Customer until the Supplier receives in full (in cash or cleared funds) all sums due to it in respect of:
(a) the Goods; and
(b) all other sums which are or which become due to the Supplier from the Customer on any account.
6.3 Until ownership of the Goods has passed to the Customer, the Customer shall:
(a) hold the Goods on a fiduciary basis as the Supplier's bailee; and
(b) maintain the Goods in satisfactory condition and keep them insured on the Supplier's behalf for their full price against all risks.
6.4 The Customer may resell the Goods before ownership has passed to it solely on the following conditions:
(a) any sale shall be effected in the ordinary course of the Customer's business at full market value; and
(b) and such sale shall be a sale of the Supplier's property on the Customer's own behalf and the Customer shall deal as principal when making such a sale.
6.5 The Customer’s right to possession of the Goods shall terminate immediately if:
(a) the Customer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Customer or notice of intention to appoint an administrator is given by the Customer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Customer or for the granting of an administration order in respect of the Customer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer; or (b) The Customer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under the Contract or any other contract between the Supplier and the Customer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Customer ceases to trade; or (c) The Customer encumbers or in any way charges any of the Goods.
6.6 The Customer grants the Supplier, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Customer's right to possession has terminated, to recover them.
6.7 The Supplier shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Supplier.
6.8 Where the Supplier is unable to determine whether any Goods are the goods in respect of which the Customer's right to possession has terminated, the Customer shall be deemed to have sold all goods of the kind sold by the Supplier to the Customer in the order in which they were invoiced to the Customer.
6.9 On termination of the Contract, howsoever caused, the Supplier's (but not the Customer's) rights contained in this condition 6 shall remain in effect.
7.1 Unless otherwise specified in the Contract or agreed between the parties in writing, the price for the Goods shall be the price set out in the Supplier's price list published on the date of delivery or deemed delivery. If the Customer enters a Contract via the Supplier’s website the price payable for the Goods will be set out on the website at the time the Customer places the order.
7.2 The price for the Goods shall be exclusive of any value added tax, and all costs or charges in relation to postage, packaging, loading, unloading, carriage, freight, bank charges, insurance, all of which amounts the Customer shall pay in addition when it is due to pay for the Goods.
7.3 Where the Supplier incurs extra cost owing to suspension or alteration of the time or location of delivery arising from the Customer's instructions or lack of instructions, or by reason of interruptions, delays, unusual hours, mistakes or work occasioned by the act or default of the Customer, such costs are payable in full by the Customer.
8.1 The Supplier must receive payment for the total price of the Goods and any applicable charges for VAT, carriage and insurance, before the online order can be accepted, unless otherwise agreed in writing.
8.2 Subject to condition 8.4, and unless otherwise agreed by the Supplier in writing, the Supplier shall be entitled to issue an invoice for the price of the Goods (together with all other sums payable by the Customer under the Contract) as soon as the goods are despatched. If the Customer has a credit account with the Supplier, payment shall be made in full within 30 days of the date of invoice sent by the Supplier to the Customer in relation to the Goods.
8.3 Time for payment shall be of the essence.
8.4 All payments are due in pounds sterling and no payment shall be deemed to have been received until the Supplier has received cleared funds.
8.5 All payments payable to the Supplier under the Contract shall become due immediately on its termination despite any other provision.
8.6 The Customer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by the Supplier to the Customer.
8.7 If the Customer fails to pay the Supplier any sum due pursuant to the Contract, the Customer shall be liable to pay interest to the Supplier on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of the Bank of England, accruing on a daily basis until payment is made, whether before or after any judgment. The Supplier reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
9.1 If the Customer wishes to cancel a Contract for non-stocked products, this must be done before the Contract is confirmed. Non-stocked products cannot be returned once your Contract is confirmed. Non-stocked products include products with a delivery time of longer than next day delivery.
9.2 For all custom made products the Contract is confirmed and cannot be cancelled or returned after the specification document or artwork proof has been approved by the Customer.
9.3 Contracts for Goods which have to be manufactured specifically for the Customer will be charged in full unless written notice of cancellation is received not later than 2 weeks before the expected delivery date quoted in the Supplier’s Contract, provided manufacture of them or any components for them has not commenced at the date of that notice.
10. QUALITY OF GOODS
10.1 Where the Supplier is not the manufacturer of the Goods, the Supplier shall endeavour to transfer to the Customer the benefit of any warranty or guarantee given to the Supplier.
10.2 The Supplier warrants that (subject to the other provisions contained in these conditions) on delivery the Goods shall:
(a) Be of satisfactory quality within the meaning of the Sale of Goods Act 1979; and
(b) Be reasonably fit for purpose.
10.3 The Supplier shall not be liable for a breach of the warranties in condition 9.2 unless:
(a) The Customer gives written notice of the defect to the Supplier (and to the carrier if the defect is as a result of damage in transit) within 5 days of the time when the Customer discovers or ought to have discovered the defect; and
(b) The Supplier is given a reasonable opportunity after receiving the notice of examining such Goods and the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Supplier's cost for the examination to take place there.
10.4 The Supplier shall not be liable for a breach of the warranties in condition 9.2 if:
(a) The Customer makes any further use of such Goods after giving notice under condition 9.3; or
(b) The defect arises because the Customer failed to follow either the Supplier’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if none exist) good trade practice; or
(c) The Customer alters or repairs such Goods without the written consent of the Supplier.
10.5 Subject to the other provisions contained in these conditions, if any of the Goods do not conform with the warranties in condition 9.2 the Supplier shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro rata Contract rate provided that, if the Supplier so requests, the Customer shall, at the Supplier's expense, return the Goods or the part of such Goods which is defective to the Supplier.
10.6 If the Supplier complies with condition 9.5 it shall have no further liability for a breach of the warranties in condition 9.2.
11.1 Without prejudice to any other rights or remedies which the parties may have, the Supplier may terminate the Contract without liability to the Customer immediately on giving written notice to the other if; (a) the Customer fails to pay any amount due under the Contract on the due date for payment and remains in default not less than seven days after being notified in writing to make such payment; or (b) the Customer commits a material breach of any of the terms of the Contract and (if such a breach is remediable) fails to remedy that breach within seven days of that party being notified in writing of the breach; or (c) circumstances exist or arise which, in the reasonable opinion of the Supplier, materially and adversely affect the performance of, or the ability to perform, the Customer’s duties and obligations under the Contract; or (d) the Customer ceases or threatens to cease to carry out its business; or (e) the Customer becomes bankrupt or makes a composition or arrangement with his creditors or being a limited company has a Petition issued for the Insolvency of that company or goes into liquidation or carries out its business under an Administrator, Receiver, Manager or Liquidator or enters into a scheme or arrangement for the benefit of its creditors or any of them.
11.2 On termination of the Contract by either party and for any reason:
11.2.1 All monies payable by the Customer under the Contract and not yet paid shall become payable immediately;
11.2.2 The Goods will remain the property of the Supplier;
11.2.3 The accrued rights and liabilities of the parties as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, shall not be affected.
12. LIMITATION OF LIABILITY (THE CUSTOMERS ATTENTION IS DRAWN TO THIS PROVISION IN PARTICULAR)
12.1 Subject to condition 4, condition 5 and condition 10, the following provisions set out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:
(a) Any breach of the Contract;
(b) Any use made or resale by the Customer of any of the Goods or of any product incorporating the Goods; and
(c) Any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
12.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
12.3 Nothing in these conditions excludes or limits the liability of the Supplier:
(a) For death or personal injury caused by the Supplier's negligence; or
(b) Under section 2(3), Consumer Protection Act 1987; or
(c) For any matter which it would be illegal for the Supplier to exclude or attempt to exclude its liability;
(d) For fraud or fraudulent misrepresentation.
12.4 Subject to condition 11.2 and condition 11.3:
(a) the Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the total price paid and/or payable by the Customer for the Goods under the Contract; and
(b) the Supplier shall not be liable to the Customer for loss of profit, loss of business, loss of use, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
13.1 The Supplier may assign the Contract or any part of it to any person, firm or company.
13.2 The Customer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Supplier.
14. FORCE MAJEURE
14.1 The Supplier reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Customer (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Supplier including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the Customer shall be entitled to give notice in writing to the Supplier to terminate the Contract.
15.1 Each right or remedy of the Supplier under the Contract is without prejudice to any other right or remedy of the Supplier whether under the Contract or not.
15.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
15.3 Failure or delay by the Supplier in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
15.4 Any waiver by the Supplier of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
15.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts
(Rights of Third Parties) Act 1999 by any person that is not a party to it.
15.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
16.1 All notices between the parties about the Contract shall be in writing and delivered by hand or sent by first class post or sent by fax or email:
(a) in case of notices to the Supplier to its place of business or such changed address as shall be notified to the Customer by the Supplier; or
(b) (in the case of notices to the Customer) to any address of the Customer set out in any document which forms part of the Contract or such other address as shall be notified to the Supplier by the Customer.
15.2 Notices shall be deemed to have been received:
(a) If sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
(b) If delivered by hand, on the day of delivery; or
(c) If sent by fax or email on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.
Terms & Conditions: TRUSTPILOT - Write a Review - Win £100 off your next order
The competition will run from Friday 4th May 2018 until 3pm on 15th June 2018.
Entry to the competition is free and happens automatically when you leave a Valid Review.
A “Valid Review” means a review of Kwikpac's service on www.trustpilot.co.uk which:
• relates to a purchase of products and services offered by Kwikpac and
• which fully complies with Trustpilot’s user guidelines stated on http://legal.trustpilot.co.uk/user-guidelines
Entry to the competition is open to companies with delivery addresses in the UK.
Entry is by successful survey completion - no purchase is necessary.
Multiple entries are not accepted; only one entry per person per prize period, per entry will count as a valid entry.
The winner will be responsible for ensuring they are able to accept the prize as set out and in accordance with these terms and conditions.
The winner will be drawn at random on the 15th June 2018 from all entries received prior to the close of the competition.
The winner will be notified by email within 7 working days from the draw date and details will be provided on how to claim the prize. The winner has 14 working days to confirm acceptance of their prize; otherwise, Kwikpac reserves the right to redraw the prize.
The prize is £100 off one order over £450 and must be used by 15th August 2018. The prize is not transferable and there is no cash alternative.
Completing and submitting a review on www.trustpilot.co.uk will be deemed acceptance of these terms and conditions.
Any reviews which breach the user guidelines on www.trustpilot.co.uk will not count towards the competition.
Neither Kwikpac or Trustpilot are responsible for late, lost, mis-delivered, incomplete or illegible entries.
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