Damaged or Faulty Products
Every care is taken to ensure your order arrives in perfect condition and we ask that you check the products thoroughly when they are delivered. On the rare occasion that you notice your order is damaged or defective when it is delivered, then you should refuse to accept delivery. Our courier will inform us that you have refused delivery of the goods and we will organise immediate despatch of replacement products.
Any damages or discrepancies with your order noticed after the driver has departed should be reported within 3 days to our sales team by calling 01592 650700. We will assess the detail of the report and confirm what action will be taken to resolve the issue.
Please check your order carefully on receipt to ensure everything is there. Occasionally, on orders comprising of multiple parcels the courier may not deliver the full order all at once. If the balance of your order does not arrive the next day please call 01592 650700 and we will investigate the delay for you.
If we have sent you the wrong items, we’ll happily organise an immediate replacement.
Specially Sourced/Bespoke Packaging
As we are dedicated to helping you find the perfect packaging to suit your requirements, sometimes this means that we have to specially source or customise packaging.
If you have a problem with such products, including a longer delivery time than expected, please call 01592 650700 and our customer services team will do everything they can to help. However, please remember these orders cannot be cancelled or returned unless they are faulty.
Changed your Mind?
Unfortunately you cannot return goods if you simply change your mind and no longer want the items. However, if you are unsure which product would best suit your needs, we recommend you contact our helpful sales team on 01592 650700 or firstname.lastname@example.org before placing an online order to obtain product advice or a sample.