FAQs

This page will hopefully provide you with some answers to some of our most frequently asked questions regarding packaging products, orders, deliveries and payments. If you can't find the answers you need, we’re here to help, so please feel free to get in touch!
ORDER QUERIES

How can I order?
You can order online 24/7 or call our Sales Team on 01592 650 700 between 6.30am and 5.00pm Monday to Friday. Alternatively, you can email your order to sales@kwikpac.co.uk or fax 01592 650552.

How much do I need to order?
There is no minimum order value. Some of our items are sold individually, but most are sold in pack quantities. For products sold in packs, the minimum order quantity is one pack. UK orders under £150.00 will incur a delivery charge of £10.00.

Do I get better prices for larger quantities?
Yes, the more you buy the more you save. Prices per quantity are indicated in the product tables. Should you require a larger quantity, please get in touch with our Sales Team to enquire into bulk discounts.

Can I amend or cancel my order?
If you wish to amend or cancel your order you must call us as soon as possible on 01592 650700 with your full order details to determine if this is possible. 


PAYMENT QUERIES

How can I pay for an order?
You can pay securely online using all major debit/credit cards. There is no processing fee for debit or credit cards. If you order over the phone you can also pay by major debit/credit cards or bank transfer. Please note that we cannot despatch your order until payment has cleared.

Can I open a credit account?
If you are ordering for a business, or if you wish to place frequent orders with us, our Sales Team can assist you with opening a credit account. Please call our sales team on 01592 650700 or email sales@kwikpac.co.uk to hear about all our account and payment options. 

DELIVERY QUERIES

When will I receive my order?
We aim to deliver to mainland England, Wales and most areas of Scotland the next working day (if ordered before 2.30pm). For orders placed on Fridays, Saturdays and Sundays, delivery days may vary. Please see our Delivery Policy for all the details.

What is the cut off point for next day deliveries?
Orders must be placed before 2.30pm (Monday – Thursday) and for your order to be delivered to you the next day. Orders received by 2.30pm on Friday will be delivered on the following Monday.

How much does delivery cost?
UK delivery is free on orders over £150.00. If your order is less than £150.00 the delivery charge is £10.00.

Does Kwikpac deliver to my area?
Kwikpac delivers to UK and Republic of Ireland addresses. We cannot deliver to PO Box addresses. If you require an overseas delivery please speak to our Sales Team on 01592 650700Please see our Delivery Policy for all the details.

Can I collect my order?
If you are based locally, we also offer collections from our warehouses in Kirkcaldy, Scotland. For collection queries, please get in touch with our team.

Can I return an order if I change my mind?
Unfortunately, we cannot return goods if you simply change your mind and no longer want the items. However, if you are unsure which product would best suit your needs, we recommend you contact our helpful Sales Team before placing an online order to obtain product advice or a sample.


PRODUCT QUERIES

What happens if I need bespoke packaging?
Don’t see the size of box you require? Need your own printed tape, specific sizes or colours, or need to promote your brand through your packaging? Contact our Specialist Packaging Team to discuss your options and to obtain a tailored quotation.