FAQ

We’re here to answer your questions so please feel free to get in touch!

Call Us 01592 650700

 

ABOUT ORDERING

How can I order?
You can order online 24/7 or call our sales team on 01592 650700 between 7.30am and 5.00pm Monday to Friday. Alternatively you can email your order to sales@kwikpac.co.uk or fax 01592 650552.

How much do I need to order?
There is no minimum order value. Some of our items are sold individually, but most are sold in pack quantities. For products sold in packs the minimum order quantity is one pack. UK orders under £150.00 will incur a delivery charge of £10.00.

Do I get better prices for larger quantities?
Yes, the more you buy the more you save. Prices per quantity are indicated in the product tables. Should you require a larger quantity, please speak to our sales team on 01592 650700 to determine if any further bulk discounts are available.

Can I amend or cancel my order?
If you wish to amend or cancel your order you must call us as soon as possible on 01592 650700 with all your order details to determine if this is possible.


ABOUT PAYMENT

How can I pay for an order?
You can pay securely online using all major debit/credit cards. There is no processing fee for debit or credit cards. If you order over the phone you can also pay by major debit/credit cards or bank transfer. Please note that we cannot despatch your order until payment has cleared.

Can I open a credit account?
If you are ordering for a business and wish to open a credit account, please call our sales team on 01592 650700 or email sales@kwikpac.co.uk to find out more.


ABOUT DELIVERY

When will I receive my order?
We aim to deliver to mainland England, Wales and most areas of Scotland the working day following the day your order is placed (if ordered before 2.30pm). Please see our Delivery Policy for more details.

What is the cut off point for next day deliveries?
Orders must be placed before 2.30pm (Monday – Thursday) and for your order to be delivered to you the next day. Orders received by 2.30pm on Friday will be delivered on the following Monday.

How much does delivery cost?
UK delivery is free on orders over £150.00. If you’re order is less than £150.00 the delivery charge is £10.00.

Does Kwikpac deliver to my area?
Kwikpac delivers to UK and Ireland addresses. We cannot deliver to PO Box addresses. Refer to our Delivery Policy for further details.  If you require an overseas delivery please speak to our sales team on 01592 650700.

Can I collect my order?
Unfortunately we don’t have a reserve and collect service. All our items are delivered to your door from our warehouses.

Can I return an order if I change my mind?
Unfortunately we cannot return goods if you simply change your mind and no longer want the items. However, if you are unsure which product would best suit your needs, we recommend you contact our helpful sales team on 01592 650700 or sales@kwikpac.co.uk before placing an online order to obtain product advice or a sample.


ABOUT PRODUCTS

What happens if I need bespoke packaging?
We cannot advertise every item on our website so for custom sized and bespoke/printed packaging, please contact our packaging experts on 01592 650700 or email sales@kwikpac.co.uk to discuss your requirements.