We offer same day despatch and next day delivery as standard on orders placed before 2.30pm and delivered to addresses within Mainland UK. Deliveries to some areas of Scotland (the Highlands and Islands), offshore UK, Northern Ireland and the Republic of Ireland may take longer so please allow 3-5 working days for delivery to these areas.
Our standard next day delivery service is FREE if your order value is more than £150.00 (excluding VAT). If your order value is less than £150.00 a standard delivery charge of £10.00 + VAT applies and will be added to your basket at checkout.
For orders placed Monday – Thursday before 2.30pm, we’ll aim to deliver the next working day.
For orders placed on Fridays before 2.30pm, we’ll aim to deliver your order on the following Monday.
Weekends: orders placed after 2.30pm on Fridays, Saturdays and Sundays will be processed on the following Monday, and we’ll aim to deliver the following Tuesday.
We do not deliver on Saturdays or Sundays or on Bank Holidays. During bank holidays please add 2 working days to your order dispatch time.
If you need your order delivered by a certain time, you may be able to upgrade your delivery to Guaranteed Next Day AM Delivery or Guaranteed Next Day Before 9.30am Delivery. Please contact our sales team on 01592 650700 to discuss the available options and additional charges for this delivery service.
If you would like a nominated day delivery to help you plan ahead please call us on 01592 650700 to discuss specific delivery days & options.
We endeavour to ensure stock availability of our online product range at all times. However, if there is a stock shortage that affects your order, we will notify you of the delay and dispatch your goods as soon as possible.
We use a national carrier to deliver the goods. This will be a parcel carrier or a pallet carrier depending on the volume of your order. Please be aware that we make deliveries to the front door of ground floor locations only or to a loading bay. If your order is bulky, we will likely deliver it on a pallet. If you cannot accept delivery of a pallet please let us know when placing your order, either on the phone or by typing ‘Pallets cannot be accepted’ in the delivery instructions box in your online basket. Please also use this box to provide us with any other relevant information, such as business opening hours or accessibility issues.
We do not deliver to PO Box or BFPO addresses.
Whilst we endeavour to provide customers with next day delivery, exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver. In these unlikely circumstances, our delivery service in the UK may be between 1 to 3 business days.